1
2
3
4
Highlights of Will’s design projects illustrating process, partnership, outcomes, and designs.
Employee Chatbot
Global launch of an employee chatbot, streamlining customer support across dozens of types of requests. The AI-powered chatbot was recognized as “Employee of the Month”
Digital Advisor experience
Creating a conversationally-based interface, to build trust for a new client, through goal-setting and simplify the account opening process.
UCD-Led Enterprise Workflow Creation
Worked with a Government Sponsored Enterprise to conceive, research, design and build a tool to reduce the manual work involved in a multi-billion dollar process.
Thinking Responsively (PDF)
Addressing responsive design for a complex, multi-tenant, multi-vendor customer-360 ecosystem.