I help customers succeed with your services by streamlining their journeys
Design Leadership • Empathic Investigation • Service Design
Project Highlights
Portfolio of Project Work
Global launch of an employee chatbot, streamlining customer support across dozens of types of requests. The AI-powered chatbot was recognized as “Employee of the Month”
Creating a conversationally-based interface, to build trust for a new client, through goal-setting and simplify the account opening process.
Worked with a Government Sponsored Enterprise to conceive, research, design and build a tool to reduce the manual work involved in a multi-billion dollar process.
Addressing responsive design for a complex, multi-tenant, multi-vendor customer-360 ecosystem.