https://www.willonabike.com/my-work daily 0.75 2024-01-23 https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/ba28e128-f7a4-4e3d-9be3-5a4afbc89a96/exposing+the+current+process.png UX and Service Design work for my major clients Demographics for Client Experience https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/850b9f79-eea4-4755-929f-60041a7fa8e2/service+journey+inquiry+auth+lo+fi.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/2e376298-9776-4b93-8c24-b3667562f716/before+visualization.png UX and Service Design work for my major clients - Challenges The private bank's advisors and analysts spent a lot of time on basic tasks like generating reference letters, finding financial product fact sheets, and managing account service requests. These tasks often took up to three days to complete and required multiple tools and communications. Additionally, there was no common starting point for advisors to request help, leading to inefficiency and lack of transparency. https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/5375d33a-5aec-4934-967c-9567fd6c8138/Casey+Giant+Icon.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/8230b0d2-2fe0-4d6b-b060-f739765c5b2f/before+after+visualization.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/392750bf-9a24-4d8d-be29-f60d5018ca15/common+questions+under+user+flows.png UX and Service Design work for my major clients - Make it stand out Sample emergent patterns: Establish a support case https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/52854c0a-2d66-4be1-bc7a-f71d4964037f/wireframe+transfer+excerpt.png UX and Service Design work for my major clients - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/faac35a2-9953-4aa7-9c0f-e93146b54eec/flow+design+figma+bank+ref.png UX and Service Design work for my major clients - Make it stand out Figma conversation flow design excerpt https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551822501965-A4P91VK7PEI5HHPGM2X6/sas+wireframe.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551824001485-XWL2EA5DVNKS3HKMC6ZQ/MVP+Technical+Complexity.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551823029022-TGTI7O1SZWDQ8B7X7GNO/user+journeys.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551825331599-FXTI2TS1SZ5BQCHTVDJG/sample+-+checklist.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551822022499-5NXISNSY8DF0QNJ559I0/user+needs+mapping.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551824821311-2U9PVAAIW4Y3O064YIQO/Visual+Explorations.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551827030429-FJKA16T5LZPBO9P088HI/visual+concept.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551821080680-PGA1PNRFGY3OZTE0Z7OH/sas+desktop.png UX and Service Design work for my major clients Final design, reducing hours spent on analysis and updates by 80% https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551805579722-8IRQLQJYJTG0CA8OPZEP/Conversational+-+forms+right.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551809248671-P7D4HP0DRUBPZ48DBZ1X/dashboard.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551806450614-SVWBT0JVFVMBW8CJLNNN/responsive+-+scaled+chatbot.png UX and Service Design work for my major clients In order to capture the “conversational” nature for the initial introduction, I directed the desktop design to a readily scalable “chatbot” feel, with minimal adaptive and responsive design elements needed. https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551807461745-9MFONH8K3RE8OLOGR0H9/Deliverables+Summary.png UX and Service Design work for my major clients - Challenges Solving for interactive goal-setting, and customer-friendly account opening experience, while constrained by platform workflow requirements Limited timeframe and no resources dedicated to user research/testing, to design for a poorly defined demographic, and validate the experience The client needed us to guide their mobile and desktop strategy for not just the onboarding, but a future-vision overall customer portal https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551807232540-PNJLGC2LVKQI3UVIQGQ7/reesonsive+-+mobile+dashboard.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551804572526-7P2MJKAAVJTUVM8X8Q9W/Explorations.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1546557415288-BVKYPV15G5KW1KNT8WQ2/target+personas.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551808691338-X6L4SYTNVYHFO1J6IITG/user+testing+-+script.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551808840749-AG504YSPAIEW7DQNPES0/user+testing+-+future+guidance.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551805503330-F4Z279XJYXTCC8ZZY9ZE/image-asset.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551806901077-AWTO35JWQJ2BHUL4B3LD/responsive+-+dashboard.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551808732911-OSTOGRJ8XN5UYLIHATRR/user+testing+-+findings.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1546557409397-UHKMDCWAW04WVJNBXTP6/demographic.png UX and Service Design work for my major clients Demographics for Client Experience https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551827520056-EWHBUKHL6IK43FRJBLW2/visual+concept.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551820079432-VHY0FWLHIE10WG8UHMZX/reesonsive+-+mobile+dashboard.png UX and Service Design work for my major clients https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1695158490133-Z37OETJ2RO7G34ZO07Y6/IMG_0542.jpeg UX and Service Design work for my major clients https://www.willonabike.com/design-work daily 0.75 2024-01-11 https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/5375d33a-5aec-4934-967c-9567fd6c8138/Casey+Giant+Icon.png Portfolio of Project Work - Employee Chatbot Global launch of an employee chatbot, streamlining customer support across dozens of types of requests. The AI-powered chatbot was recognized as “Employee of the Month” https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/5375d33a-5aec-4934-967c-9567fd6c8138/Casey+Giant+Icon.png Portfolio of Project Work - Employee Chatbot Global launch of an employee chatbot, streamlining customer support across dozens of types of requests. The AI-powered chatbot was recognized as “Employee of the Month” https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551810126656-3QTINQBUJVSQJICTF5KK/reesonsive+-+mobile+dashboard.png Portfolio of Project Work - Digital Advisor experience Creating a conversationally-based interface, to build trust for a new client, through goal-setting and simplify the account opening process. https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551809692365-E0K0FNE03LVOQ7HO1573/user+journeys.png Portfolio of Project Work - UCD-Led Enterprise Workflow Creation Worked with a Government Sponsored Enterprise to conceive, research, design and build a tool to reduce the manual work involved in a multi-billion dollar process. https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551813211071-OEXP8XVD1N8HVRKZKXN9/veo+responsive.png Portfolio of Project Work - Thinking Responsively (PDF) Addressing responsive design for a complex, multi-tenant, multi-vendor customer-360 ecosystem. https://www.willonabike.com/about-1 daily 0.75 2024-01-11 https://images.squarespace-cdn.com/content/v1/5c1524b0aa49a1c6f0660cd5/1551827691658-RZ8XQLPZRPKGWQS9ISKU/willonabike+blue.jpg About https://www.willonabike.com/designer daily 1.0 2024-01-11